Shipping and returns
Delivery, payment, returns and warranty for orders throughout Switzerland.
Last updated: September 2026
Sole proprietorship, not registered in the commercial register, not subject to VAT (Art. 10 VAT Act). Final prices in CHF.
In case of discrepancy, the French version prevails. French version.
Delivery area and times
We deliver throughout Switzerland, usually within 10 working days of order confirmation. Commissioning of the robot is scheduled with you. Times are indicative; a reasonable delay does not entitle you to cancel.
Payment and shipping costs
Pay by invoice via TWINT or bank transfer. Dispatch follows receipt of payment. Delivery is free for orders of CHF 100 or more; below CHF 100, a flat CHF 9 shipping fee applies within Switzerland. Displayed prices are final in CHF, not subject to VAT, excluding any applicable shipping fee.
Receiving your equipment
Check the parcel on arrival and report transport damage within 7 days, preferably with photos, by email or WhatsApp.
Returns
Swiss law has no statutory cooling-off period for online purchases. We voluntarily accept new, complete, unused items in their original packaging within 14 days of receipt. Return postage is your responsibility; refunds are issued within 14 days after inspection.
Warranty
The statutory two-year defect warranty applies from delivery (Swiss Code of Obligations, Art. 197 et seq.). Normal wear (brush fibres, seals, batteries) and improper use are excluded. See the terms and conditions.